What a lone worker device actually costs in Australia.

Hardware is a one-off (the Duress App needs no hardware), plus a per-user monthly licence of $35 AUD. Accredited 24/7 monitored response is an optional per-user add-on most teams take. A discreet Phoenix card plus the licence is the entry point; a Falcon or Eagle body-worn camera costs more up front. Term and volume discounts reduce the per-user price - build an exact quote in the configurator.

Quote-led pricing lets a vendor set the number per deal. It also means a buyer can't compare without booking sales calls. We publish our pricing because a safety decision shouldn't require a negotiation to get a number - and because our per-user monitoring is competitive enough to show.

Some personal alarms advertise 'no monthly fee' - but that usually means no monitoring: the alarm goes to a phone or a siren, not a trained operator. The monthly licence is what pays for a human answering in seconds, around the clock. It's the part that turns a button into a response.

The software licence for the device you choose, plus Pathfinder, the admin platform for managing devices, teams and incident records. The Duress App is its own product with the same per-user licence - a Falcon or Eagle purchase does not include it, while the standard Phoenix subscription does, because Phoenix raises alerts through the paired phone. Accredited 24/7 monitored response is a separate per-user add-on, recommended and taken by most teams; the alternative routes alerts to your own nominated responders.